My coauthor and I were incredibly fortunate to spend a year interviewing customer service superstars – the leaders and front line staff of ten highly successful companies who excel in customer care – when we were writing “Who’s Your Gladys?” After writing our book, I was invited to assist with and participate in a spectacular train-the-trainer program run by America’s “Number #1 Success Coach” Jack Canfield. This year-long intense training is allowing me to learn and teach the success principles developed by Jack over the last 30+ years. It’s exciting to notice how the lessons I’m learning from Jack parallel the interviews from the company leaders featured in ”Who’s Your Gladys?”

“Great work is done by people who are not afraid to be great.”

- Fernando Flores

I use to be envious of great people.

By “great”, I mean people who have achieved things so noteworthy they become famous for it.

Some do it early in life, like athletes. Tiger Woods is a great example.

Others take more time reach their success through business. Warren Buffet and Bill Gates have both risen to the top with their business achievements.

For the past 30 years, Memorial Day weekend always found me, my brother, my dad, my nephew and several cousins enjoying our annual fishing get-away in Ontario. We’d drive about 8 hours to a beautiful lodge. We would fish for three days, we’d eat a lot and we would share some fellowship that we didn’t often get in the hectic “real-world”.

I have never met someone who didn’t want to be successful at something. It’s fair to say we all want to be successful. Here are some tips I’ve learned over the years that have helped me stay on track and move toward my dreams.

1. Do the Right Things Every Day.

The best way to accomplish anything is to put the power of action and time to work for you. Just like interest accruing on an investment, when you invest the right actions on a daily basis, you accomplish your goal much faster.